We wanted to have soft water system in our house which is a new build and Melany was very helpful with personally contacting our builder as she found out in her visit that we did not have a soft water loop. After the visit, she sent an email which was a thorough explanation of what options we had, recommendations for plumbers (to install the water loop), RO system for the kitchen sink (a service which we thought of adding), information on buying or renting the soft water system and RO including pricing, warranty, servicing. The detailed explanation was very much appreciated especially for someone who’s never had a soft water system and RO. After we had the soft water loop installed by a plumber, they scheduled the installation of the soft water system. Daniel was on time, very pleasant and polite, an expert in his field. He tested out our faucets and showers and only did we find out that part of our house was not fed by the main water line. This meant that our master bathroom cold water tap would not be soft water as it was fed by another water line. We appreciate Daniel’s honesty in informing this to us so we could make an informed decision because it meant that the soft water system will not run through the whole house which was of course the builder’s fault and not theirs. We still decided to have it installed because it would feed the kitchen, laundry area and kids’ bathroom. Overall, our experience has been great and would definitely recommend them.